BEYOND MEASURE The Big Impact of Small Changes

What could be better for a down-to-earth, no-nonsense directive on organizational change than a down-to-earth, no-nonsense, direct narration? Margaret Heffernan's voice is best described as "fortifying": part gravitas and part grandmother--assuming that that grandmother has served as the CEO of several businesses and is a public affairs veteran. As her anecdotes affirm, Heffernan has encountered a multitude of management fads throughout her years as a business leader. She's not interested in offering another. Instead, with a few breaths of fresh air and clear sentences, she directs listeners to simple but not necessarily easy approaches to real organizational change--no fashionably desk-free office spaces or million-dollar consultants required. K.W. © AudioFile 2015, Portland, Maine [Published: JULY 2015]