Trade Ed. Penguin Audiobooks 2004
CD ISBN 014305709X $14.95 One CDs
DD ISBN $10.47
This upbeat business guide instructs corporate and managerial all and sundry to accept personal responsibility in the workplace. Miller trains companies to communicate clearly and offer superior service with humor and a sense of attaining excellence. Narrating in a perky, enthusiastic lecture style, Miller guides listeners clearly and logically to attaining the much vaunted catbird seat in corporate and retail service. The titular question behind the question is a matter of looking beyond the surface of a need to its heart and delivering more, better, faster. An invigorating listen. D.J.B. (c) AudioFile 2005, Portland, Maine [Published: FEB/ MAR 05]
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