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CUSTOMER MANIA! It's Never Too Late to Build a Customer-Focused Company

by | Read by Ken Blanchard

Business & Finance • 5.5 hrs. • Unabridged • © 2004

The principal author’s experience as a leadership trainer and visionary is obvious in this audio. His ideas are overpowering in their depth and relevance to the most important challenges in today’s service industries. Ken Blanchard’s matter-of-fact reading underscores his comfort with these principles, no doubt fine-tuned through writing his bestselling ONE MINUTE MANAGER books and his consulting with some of the world’s largest corporations. In this sequel to Raving Fans, the authors tell how any retail manager can empower low-wage troops to serve customers sincerely and creatively. The ideal retail manager is humble, receptive, collaborative, empowering, and, most of all, respectful toward every team member. This should be essential music for the ears of anyone wanting to manage in retail. T.W. 2005 Audie Award Finalist © AudioFile 2005, Portland, Maine [Published: AUG/SEP 05]

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Formats

Digital Download • Simon & Schuster Audio • 2004

DD ISBN multiple sources

 

Library Ed. • Recorded Books • 2004

CD ISBN 978-1-4193-4333-9 $51.75 • Five CDs

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