THE INVISIBLE EMPLOYEE Realizing the Hidden Potential in Everyone

Just say “thank you” often and sincerely to those who work for you and with you, and you’ll take away the essential message of this title. Gostick and Elton teach managers the importance of appreciating coworkers and subordinates, thereby improving employee morale and retention. Alan Sklar’s familiar voice takes listeners through this eye-opening management tool, entertaining them while passing along the authors’ lessons. Sklar brings the stories to life with subtle phrasing and intonation, differentiating those sections from the instructions on management techniques. Even if you don’t supervise, you can use Gostick and Elton’s techniques with your family members and friends. Remember, the magic words are not only “please” but “thank you”! M.B.K. Winner of AudioFile Earphones Award © AudioFile 2006, Portland, Maine [Published: AUG/ SEP 06]