THE HEART OF CHANGE Real-life Stories of how People Change Their Organizations

From creating urgency in stakeholders to a making step-by-step plan, creating change in an organization is no small undertaking. Oliver Wyman navigates this map of change with a precise narration. His tone is clear, his pacing even. When sharing examples of real-life stories, his all-business demeanor changes to a softer descriptive tone. Kotter and Cohen, both hands-on experts in the business world, offer suggestions to instill change from the ground up in any type of organization, and Wyman's delivery effectively speaks to blue- and white-collar workers alike. He could be your boss or co-worker, but, either way, he's easy on the ears, and he successfully conveys a straightforward path to change. D.L.M. © AudioFile 2008, Portland, Maine [Published: AUGUST 2008]