THE GOOD JOBS STRATEGY How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits

Performing this excellent book on how large retail chains can foster better environments for employees, Tanya Eby conveys the self-assurance you'd expect from a well-credentialed professor like the author. Eby also stays connected to her listeners and, with her flawless enunciation and phrasing, makes this easy material to absorb. The author's writing combines the tones of an organizational engineer and a humanitarian. She shows how employees of retailers like Walmart suffer from unpredictable schedules, low wages, and the stigma of having to rely on additional income from public assistance. Offering the examples of Trader Joe's, Costco, and others, she demonstrates how four key operational decisions, and more attention to organizational ecology, can work better for everyone--stockholders, management, and customers. T.W. © AudioFile 2015, Portland, Maine [Published: OCTOBER 2015]