WHO'S IN CHARGE AROUND HERE?

Ideas for dealing with frustrated, often angry people, either at work or in other situations, are reviewed by Padowicz. He keeps an even narrative pace throughout the discussion of problem situations and follow-up scenarios. The relaxed tone of his voice provides a gentle, supportive narrative, which adds balance to the often highly emotional situations. At the same time, his calm reading often makes it difficult to readily discern whether comments are a character's remarks or the author's responses or dispositions. The reader's steady, somewhat uniform reading may, for some listeners, allow the information to be more easily assimilated according to an individual's learning style. P.A.J. © AudioFile 2001, Portland, Maine [Published: OCT/ NOV 01]