THE ZAPPOS EXPERIENCE 5 Principles to Inspire, Engage, and WOW

The author was a radio talk show host before he studied psychology and started writing books, so his delivery is authentic and clear as he describes how the online shoe retailer keeps employees and customers happy. He sounds like a company insider as he recounts Zappos' meteoric growth and details five intuitive organizational principles. One of these principles requires that new hires be a good fit for the company's culture; they want employees who will work well with others, have a heartfelt commitment to excellence, and are willing to integrate their personal lives into their careers at Zappos. Michelli and narrator Tom Parks provide the kind of vocal energy that makes these lessons sound real--operating principles that everyone can use to make themselves feel more fulfilled and connected with like-minded people. T.W. © AudioFile 2016, Portland, Maine [Published: MAY 2016]