THE STARBUCKS EXPERIENCE 5 Principles for Turning Ordinary into Extraordinary

In a captivating narrative, success expert Joseph Michelli explains how Starbucks uses consistent respect for its employees to encourage the company's core values. Principles like "Make it your own," "Leave your mark," "Be involved," and "Be genuine" provide a sense of the company's commitment to its employees, a commitment that translates into consistently positive customer experiences. Dick Hill adds his own commitment and a mature vocal tone to this success story, along with enunciation that is meticulous without ever sounding technical. The depth of his skills is remarkable. You can hear him skillfully relaxing the management theory segments of the production and warming up human stories to create a moving listening experience. This is an important business lesson disguised as inspirational listening. T.W. © AudioFile 2008, Portland, Maine [Published: OCTOBER 2008]