|AUDIOFILE CONTACT INFO
A.M. to 6:00 P.M. Eastern time
Monday through Friday
Box 109, Portland, ME 04112-0109
Silver St., Portland, ME 04101
Our handy SERV-U subscriber service
is always on duty. Use it to request
information and changes to your account anytime. Or call during business hours or email us at your convenience. Our staff will answer your questions ASAP.
For questions about our Web site, audiobooks, or for other non-subscription inquiries, check our General FAQ's
Make a payment online with this secure SERV-U
Payments sometimes cross in the mail with new invoices going out.
We're sorry. If you'd like to verify receipt of a payment, call
us at 800-506-1212 or email us.
You save $5 when you renew online. Like to receive future renewal notices by email? Check out PAPERLESS SERVICES below.
To find out when your current subscription expires, check your magazine label—the last issue is printed above your name next to your LOGIN. Or use this SERV-U form to inquire. Like to take advantage of a offer now? Go ahead—the new subscription will be added to the end of your current subscription.
sometimes cross in the mail with new notices going out.
If you'd like to verify receipt of a payment, call us at 800-506-1212 or use the SERV-U form.
Go green—get your reminders to renew by email—you'll reduce your environmental footprint and save money.
Sign up for your emailed renewal notices using this SERV-U form.
To eliminate paper completely and save more money, subscribe to our digital only version of the magazine.
UPDATE CREDIT CARD
For credit card expiration update without changing your credit card number, use this SERV-U form.
To make your next payment with a new credit card number, use this secure SERV-U form. All credit card numbers are encrypted on the bank's secure server.
Other problems with your credit card payment? Contact our customer service department.
Make an address changepermanent or seasonalwith
form. Please provide dates to start and stop delivery.
Or if you prefer phone or mail, use our contact information above.
Missing an issue? Use our SERV-U
form to request a replacement copy.
Most subscription agencies, EBSCO, Popular, etc., handle AudioFile subscriptions. We offer two subscriptions: AudioFile PLUS is the recommended professional level and AudioFile BASIC is now available for those libraries on a tight budget. Special offers and promotions
cannot be redeemed through agencies. For more information, contact your agency.
Does your library have a Web site? Please feel free to add AudioFile as a link at your Web site. Direct the link to—http://www.audiofilemagazine.com—and please let us know your site address using our SERV-U
PRINT SUBSCRIBERS: Your Subscriber LOGIN can be found on your magazine mailing label above your name. If you’ve misplaced your magazine, then call us for quickest service or use our SERV-U form to request your LOGIN be emailed to you. Please provide your name and address including zip code.
DIGITAL SUBSCRIBERS: Lost or forgotten LOGIN? You probably want to use it right nowif you call us (during office hours please), we can give you the quickest service. Or use our SERV-U form to request your LOGIN be emailed to you. Please provide your name and address with your zip code.
WEB PASS: If you signed up for the WEB PASS, it was emailed to you within 24 hours. If you have not received it, easiest is to sign up again. If you are still not able to log in, use our SERV-U form to request help. Please provide your email address. For access to the digital edition or print magazine, check out our subscription offer.
TROUBLE WITH YOUR LOGIN? Your print or digital subscription must be active and paid up for your LOGIN to work. Getting an error message? Please email a copy of the error message to email@example.com. Include your name and address, and any additional information that you feel may help us resolve the problem.
WANT TO CUSTOMIZE YOUR LOGIN? Can dobut it's easiest done live, with our customer service staff. Please call us or use our SERV-U form.
AudioFile is published 6 times a year: February/March, April/May, June/July,
August/September, October/November, December/January. You will
receive your print issue of the magazine at the beginning of the
bimonthly period. The digital edition is updated on or before the 1st day
of the issue date.
The AudioFile BASIC Listener subscription includes 6 issues of the print magazine and full access to the Web site. For more information,
please go to our subscription
professional level subscription, AudioFile PLUS, includes 6 issues
of the print magazine, full access to
our Web site, and two new benefits—RealTime Reviews and Library Listeners. For more information please go
to AudioFile PLUS.
The Digital subscription is online only and gives you full access to the Web site and the digital magazine. This subscription is paid each month or annually with an automatic charge to your credit card. Good for those who prefer digital to paper and for international customers who save on postage. For more information, please go to our Digital subscription sign up form.
your subscription question is not answered here, see the More
Subscriber Questions section below.
best price offer here.
To give a gift subscription, use our gift
subscription form. When we offer a premium with a gift subscription,
the gift is sent to you, the thoughtful donorunless you instruct
us otherwise. If you have special instructions for a gift, you can
tell us when you place the gift subscription. Or if you have special
instructions after you send in a gift subscription, use our SERV-U
The magazine is posted each issue as a PDF. You may view it with Adobe Acrobat Reader. Adobe Acrobat Reader is free and can be downloaded at the Adobe Acrobat Web site. The Reader lets you zoom in or out, copy, search, and print. Help for the Reader can be found on the Adobe Acrobat Web site.
Download time for the digital edition varies. With cable or DSL, it takes about a minute; with dial-up, it may take as much as an hour.
If you have problems opening the PDF, please make sure you have the current Adobe Acrobat Reader, the most recent version of your browser, and a recent version of your operating system. You should try viewing the file with a different browser, downloading it again to make sure the first download isn't corrupt, or by closing all your other applications.
If you still have problems viewing the digital magazine, please contact customer service.
Request replacement for a missed or damaged issue with our SERV-U
Or if you prefer phone or mail, use our contact information above. Please provide your name and address with zip code.
Would you like to purchase a back issue? Each back Issue is $10.00
with shippingUS delivery only. Tell us which issues you'd
like using our SERV-U
Subscribers may request digital back issues by contacting customer service.
If you're not satisfied with AudioFile, you can cancel your Print, Digital,
or Trial subscription. Use our SERV-U
form to cancel. Please disregard any notices that may cross
in the mail with your request.
you choose not to renew, your
subscription will continue until the end of your paid term. Your
local library will probably be glad to have any unwanted copies.
If you choose to end your Digital subscription, your LOGIN will remain active 30 days from your last monthly payment or until your one year anniversary.
You can review our privacy statement
and instruct us on your wishes.
We welcome all comments. Please give us feedback on our magazine,
the Web site, your subscription or anything else you feel we should
know about. Use our SERV-U
When does my subscription expire?
We print the number of issues left on our renewal
correspondence. The last issue is printed on your magazine mailing label above your name. If you
don't have a renewal notice or magazine at hand, use our SERV-U
form to ask.
Why do I keep getting invoices or renewals after I mailed in my
Our correspondence may cross in the mail. We're sorry. If you'd
like to verify your instructions or repeat the cancellation, use
form, or call us at 800-506-1212.
How can I get full access to the Web site?
You need to be an AudioFile subscriber. To choose your best subscription option,
go here. You'll receive
a LOGIN to access the Web site as soon as we receive your payment.
Can I access my account information online?
You can renew, make a payment, cancel, and change your subscription
with our SERV-U
form but we can't currently provide information online about your
5. How do I change from print to a digital subscription?
Simply choose one of our digital offers and subscribe. For a smooth transition, use our SERV-U form to let us know of your conversion. Don't forget, you still get full access to the Web site and your LOGIN remains the same.
we haven't answered your questions here, check our General FAQ's
or use the SERV-U
form to ask a specific question. Never fearwe'll answer you