ON THE CLOCK What Low-Wage Work Did to Me and How It Drives America Insane

Narrator Christine Lakin gives her voice as much of a workout as jobless journalist Emily Guendelsberger got on the floor of an Amazon center. To research this book on low-wage corporate jobs, the author went undercover at Amazon, Convergys, and McDonald's. Lakin brings a sympathetic chuckle to Emily's self-mocking depiction of confused Amazon temps and reflects Emily's weariness after exhausting shifts. At a Convergys training session, Lakin deftly juggles the Southern voices and bits of corporate speak, with hilarious results. The way Lakin captures the abruptness, raised voices, and profanity of a call gone wrong at a Convergys call center is as dramatic as it is absurd. Laughter turns out to be the best path to an understanding of life on the low-wage job. J.A.S. © AudioFile 2019, Portland, Maine [Published: AUGUST 2019]