ELEADERSHIP Proven Techniques for Creating an Environment of Speed and Flexibility in the Digital Economy

Chicago-based consultant Susan Annunzio offers a concise lesson on leading in the Information Age. Though her speaking style is flat, her ideas and writing are decidedly not as she shows how technological change impacts the challenges of leadership. The speed of today's workplace can separate workers on the basis of age, computer literacy, educational level, communication style, intellectual flexibility, and comfort with hierarchical organizational structures. Annunzio integrates a wide range of forces and funnels her ideas into clear lessons about how to lead in this environment. She is especially articulate about the new way free-agent employees define themselves, the shift from material to intellectual products, and the renewed emphasis on fast and effective customer service. T.W. (c) AudioFile 2003, Portland, Maine [Published: AUG/SEP 03]