COMMUNICATION MATTERS II That's Not What I Meant!

Deborah Tannen studies communication within families, at the workplace, between the sexes, and between cultures. Her insights have informed several bestsellers that teach us, among other things, that style is often as important as content and that misinterpretation of style is often the crux of miscommunication and poor relations. These are vital matters, and attention to this sort of detail might save a few marriages or preserve a few jobs. We learn among other things that indirect directions may be just as effective as direct commands and may make for winning leadership. Fourteen lectures are delivered with the bright, chatty charm of the author's New York accent. Students of emotional intelligence would do well to start with this collection of commonsense sociology. J.W. © AudioFile 2005, Portland, Maine [Published: JUNE/JULY 05]