QBQ! The Question Behind the Question: What to Really Ask Yourself to Eliminate Blame

This upbeat business guide instructs corporate and managerial all and sundry to accept personal responsibility in the workplace. Miller trains companies to communicate clearly and offer superior service with humor and a sense of attaining excellence. Narrating in a perky, enthusiastic lecture style, Miller guides listeners clearly and logically to attaining the much vaunted catbird seat in corporate and retail service. The titular question behind the question is a matter of looking beyond the surface of a need to its heart and delivering more, better, faster. An invigorating listen. D.J.B. (c) AudioFile 2005, Portland, Maine [Published: FEB/ MAR 05]