THE POWER OF APOLOGY

Listeners will be surprised at how many benefits follow when they look someone in the eye and sincerely apologize. It's more complicated than people think, according to psychotherapist, author, and media celebrity Beverly Engel. Regret, responsibility, and remedy are three components that many people have varying degrees of difficulty with, depending on their personality and customary style of connecting with others. Engel is quietly persuasive as she explains how thinking through each of these components ahead of time will heal a relationship when a wrong has been done. Kate Reading is clear as a bell. Her tone does not moralize, and she unfolds the material with enough seriousness to earn respect for the author's ideas. T.W. © AudioFile 2006, Portland, Maine [Published: JUN/ JUL 06]