SETTING THE TABLE The Transforming Power of Hospitality in Business

Restaurateur Danny Meyer shares what he's learned in many years of starting successful eateries in New York City. He says you can apply these lessons to any enterprise. With a warm voice and an engaging manner he discusses his priorities (employees and guests first, stockholders last), his interviewing techniques, his desire to give any unpleasant situation a "good last act," his management philosophy, and much more. Jazz snippets are appropriate to the themes of some of his New York cafes and complement the upbeat presentation. Without overdoing it, Meyer is the best salesman for his own words, and, one suspects, for his restaurants as well. J.B.G. 2007 Audies Award Finalist © AudioFile 2007, Portland, Maine [Published: APR/ MAY 07]