SIX SIGMA

Six Sigma is a business method for quantifying defects in a product or service transaction based on an ideal rate of 3.4 defects per million opportunities. Corporations achieve better Sigma numbers by scientifically observing business processes, identifying problems along the production path, and institutionalizing reliable solutions. It's a meticulous and comprehensive narrative that embraces concepts from economics, marketing, consumer behavior, and organizational dynamics. It's no wonder these consul-tants are hot and that the book is flying off the shelves. The only problem with the audio version is that their already wordy sentences are read at a relentless pace and with the emotional variability of a chalkboard. Better editing and a different narrator would make these ideas more accessible. T.W. © AudioFile 2001, Portland, Maine [Published: FEB/MAR 01]