GREAT ON THE JOB What to Say, How to Say It. The Secrets of Getting Ahead.

Tanya Eby’s business-casual performance is well suited to this practical, action-oriented advice. She creates a can-do tone with her clear and assertive speaking voice, but her relaxed pacing and calm vibe work well to soften the analytic underpinnings of the writing. The book covers every conceivable type of communication in the workplace such as offering help, raising a red flag, and handling a crisis. With emphasis on doing the right thing as well as advancing one’s career, the author shows how speaking and writing are improved when they demonstrate generosity, initiative, forward momentum, and transparency. She suggests we develop empathy for others’ needs and strive to always express ourselves strategically, responsibly. After she describes each workplace situation, she offers a selection of carefully worded scripts that are intuitive and inviting to use. T.W. 2013 Audies Finalist © AudioFile 2012, Portland, Maine [Published: JULY 2012]