WORK HAPPY What Great Bosses Know

A plain-speaking leadership guru has an impressive grasp of the large and small challenges of managing people. Along with refreshingly practical advice and illustrations that speak to the heart, she discusses principles that few other business books articulate with as much clarity and sophistication. Rhoda Griffin's lively phrasing palette keeps the action going with the perfect amount of pathos, excitement, or levity in all the right places. Her easy humor and vocal energy make learning fun. Among the book's many valuable lessons is the advice on communication: Talk to your people sensitively and respect everyone, but always be comfortable with your authority, your right to set standards, and your responsibility to deliver both corrective feedback and supportive recognition when appropriate. T.W © AudioFile 2012, Portland, Maine [Published: SEPTEMBER 2012]