OVERCOMING FAKE TALK How to Hold Real Conversations That Create Respect, Build Relationships, and Get Results

This well-organized production from a business communication expert is less about insincerity or posing than about how to have effective conversations that do what we intend them to do. The advice is easy to digest because it's anchored in intuitive principles and because Jeff Cummings's performance keeps the sheer volume of ideas from becoming overwhelming. Along with his appealing natural-sounding diction and effortless phrasing, he has a lively palette of entertaining interpretations of the case studies and dialogue used by the author to illustrate his points. This is a common-sense guide to getting more from our conversations by learning to be more disciplined, more sensitive to the process, and more respectful toward others. T.W. © AudioFile 2014, Portland, Maine [Published: FEBRUARY 2014]