LISTEN UP How to Improve Relationships, Reduce Stress, and Be More Productive by Using the Power of Listening

Two listening experts use examples from home and work to make the point that listening can be improved if you understand how to do it well and work at it. Listening has many components, such as preferences for certain types of information and the variability of listening energy at various points in the workday. People also have bad habits, such as men discounting the words of women in authority and putting too much emphasis on control and competition when listening. A large number of excellent suggestions for handling these and other challenges makes this program a useful guide to improving this essential business skill. T.W. © AudioFile 2001, Portland, Maine [Published: AUG/ SEP 01]